Shipping Policy

At Corteiz, we aim to provide a smooth and reliable shopping experience. We work hard to process and deliver every order as quickly as possible while keeping our customers informed throughout the shipping process.

1. Order Processing

All orders are processed after payment has been successfully confirmed. Please allow 1–3 business days for order processing before dispatch.

During busy periods, holidays, or promotional sales, processing may take slightly longer. You will receive a confirmation email once your order has been placed.

2. Shipping Times

Delivery times depend on your location and the shipping service used.

• United Kingdom: 5–10 business days

• Europe: 7–14 business days

• United States: 7–14 business days

• International Orders: 10–18 business days

Please note that these are estimated delivery times and do not include order processing. Actual delivery times may vary due to customs checks, weather conditions, carrier delays, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order details, and available shipping options. Any free shipping offers will be displayed on our website when applicable.

Please review your shipping costs before completing your purchase.

4. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email with tracking information when available.

Please allow some time for tracking details to update after dispatch. If your tracking information has not changed for several days, contact our customer support team for assistance.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order. Please double-check your name, address, postal code, email address, and phone number before completing checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility. Customs procedures may also cause additional delivery delays.

7. Delayed or Missing Orders

Although we do our best to ensure timely delivery, delays can sometimes occur due to shipping carriers, customs inspections, public holidays, or unexpected events.

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number so we can help investigate the issue.

8. Incorrect or Damaged Items

If you receive an incorrect or damaged item, please contact us as soon as possible after delivery. Include your order number and clear photographs of the item, where applicable, so we can review the issue and provide an appropriate solution.

9. Contact Information

If you have any questions about our shipping policy, order status, or delivery times, please contact our customer support team through the Contact Us page on our website.

Please include your order number in your message to help us assist you more efficiently.

10. Policy Updates

Corteiz reserves the right to update or modify this Shipping Policy when necessary. Any changes will be published on this page, and the updated policy will apply from the date it is posted.

Thank you for shopping with Corteiz. We appreciate your trust and support.